Claude Thomas Salon & Spa - 33 East Northwest Highway, Palatine

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Reviews about Claude Thomas Salon & Spa

• Edda Blacke
  ★ ☆ ☆ ☆ ☆
  I've been here twice for the Japanese straightening (Thermal Reconditioning) both times with the same person. The first time I had a good experience, however this time not so much. I booked my appointment 4 weeks in advance and was told the services would total to $610.
  
  I showed up to my appointment 15 minutes early, went in, the cosmetologist asked me how long I wanted to cut my hair, told her I wanted a few inches below my shoulders, and I wanted to change how my bangs were. She said ok, and would do a starting cut to get the length off.
  
  Fast foward 3 hours, the thermal treatment was as great as the first time, though it felt a little rushed. At the end when I was having my final hair dried, the cosmetologist could not get my bangs to sit right ( I keep traditional Korean flat bangs ) I kept telling her I was not happy with what I was getting, the bangs were rolled over and poofy.
  
  I wanted to have my face framed with my bangs, and keep the traditional flat look, however my request to change my bangs was ignored, I expect it was because they were getting close to closing time.
  
  Checking out, I was originally charged $640, $30 more than I had been told 4 weeks prior, and the cosmetologist wanted to argue the price, and at that moment I was ready to just walk out. So in the end, I paid $550 for the thermal and $60 for a haircut I didn't receive. After going home, I flat ironed them myself to get the straight look back, unfortunately now my bangs are really crooked.
  
  Sadly I won't be going back here again, and will have to go to another Salon first thing Monday or Tuesday morning to get my bangs fixed, and to get the hairstyle I had been wanting originally.
  
  My advise to anyone who prefers Asian hairstyles, stay away from this place. Sadly I won't be going back, and will be looking for a Korean salon in the future, unfortunately I cannot speak Korean.

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